Shipping policy

Shipping Policy

At Snuggle Snout, we are committed to providing our customers with fast, reliable, and efficient shipping. Here's what you can expect when shopping with us:

  1. Processing Time:

    • 90% of our products are processed and dispatched within 24 hours of receiving your order.
    • Custom-made products (such as personalized pet collars, ID tags, and other customized items) may require additional processing time. These will be shipped within 48 hours.

  2. Shipping Partners:

    • We work with trusted carriers including DHL, UPS, and SF Express to ensure the fastest and most reliable delivery service.

  3. Shipping Locations:

    • We offer global shipping with a focus on serving our customers in the UK and worldwide.

  4. Shipping Costs:

    • First-time orders (for new customers registering and purchasing products worth £9.99 or $9.99) are eligible for free shipping.
    • For subsequent orders, a flat shipping fee of £19.99 will apply for delivery.
    • Shipping fees are calculated at checkout based on your location and order size.

  5. Tracking Your Order:

    • Once your order has been dispatched, you will receive an email with tracking information so you can follow your package’s journey.

  6. Delivery Time:

    • Delivery times vary based on your location. Generally, domestic orders within the UK will arrive within 3-5 business days, while international orders may take 7-14 business days.

  7. Express Shipping:

    • Need it sooner? We offer express shipping options at checkout for faster delivery.

  8. Order Issues:

    • If you experience any issues with your order or shipping, please contact our customer service team at Info@sugglesnout.com,& sugglesnout@gmail.com and we'll assist you promptly.